If you are not satisfied with what you bought on Glimara, you may be eligible to get a refund by following the simple procedure set out in this Refund Policy.

Refund Policy

  1. If the packages have not been shipped yet, You can request a refund directly on the order page.

You can make a return by following these steps:

1) Please go to your Glimara account on glimarajewel.com to request a refund.

2) Find the relevant order in “Orders” and click on the “Refund” button.

3) Select the items you would like to refund and the reason for the refund. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the “Next Step” button to proceed.

4) Your final step is simply to select your refund method. You may choose to receive your refund as a Glimara balance or be credited back via your original payment method. Make your selection and click “Submit”.

5) After the submission is successful, please wait patiently for our platform to conduct the review. Once the review is approved, your purchase amount will be refunded according to the channel you have chosen.

  1. If the packages are already shipped out by the forwarders, the shipping cost can not be refundedand mostly, we are not able to stop the shipment.

Wrong item Claims

Please contact our customer service team by email at service@glimarajewel.com with photos of product, package box, shipping label along with your order number. “Wrong ltem” claims must be reported us within 72 hours from the delivery time.